This Refund, Cancellation and Payment Policy applies to software development, IT consulting, AI solutions, web and mobile application development, cloud solutions, UI/UX services, maintenance, support services, and other technology services provided by Praray Production Technologies LLP, operating under the brand name Praray Tech ("Praray Tech", "we", "us", or "our").
By engaging our services or making a payment to us, the client ("Client", "you", or "your") acknowledges and agrees to the terms of this Policy.
1. Nature of Our Services
Praray Tech provides primarily customised technology and professional services. Depending on the project, services may include software development, application development, AI integration, IT consulting, cloud solutions, database development, UI/UX design, e-commerce development, maintenance, technical support, and related services.
Because our services are generally customised according to a Client's requirements, project scope, specifications, resources, timelines, and technical requirements, cancellation and refund eligibility may depend on the stage of work completed at the time a cancellation request is received.
The applicable project proposal, quotation, statement of work, service agreement, or other written commercial agreement may contain additional project-specific payment and cancellation terms. In the event of a conflict, the specific written agreement applicable to the project will govern to the extent permitted by applicable law.
2. Cancellation by the Client
A Client may request cancellation of a project or service by submitting a written cancellation request to Praray Tech using the official contact details provided on our website or in the applicable project agreement.
Cancellation requests are subject to review and approval by Praray Tech based on the circumstances of the project, the stage of work, resources already committed, third-party costs, deliverables completed, and other reasonable project-related expenses.
Submitting a cancellation request does not automatically entitle the Client to a refund.
The Client should submit a cancellation request as soon as reasonably possible if the Client no longer wishes to proceed with the project or service.
3. Advance Payments and Project Commencement
Advance payments may be required before work begins or at specific project milestones.
3.1 Part Payment / Advance Payment
Where the Client has made a part payment or advance payment and Praray Tech has already commenced work on the project, the advance payment will generally be non-refundable to the extent that the payment has been allocated to work performed, resources committed, project expenses, third-party services, or other costs incurred in connection with the project.
Where applicable, Praray Tech may calculate the portion of the advance payment attributable to work performed and legitimate project-related expenses.
If the amount paid exceeds the amount reasonably attributable to work performed and eligible project-related expenses, any refundable balance may be returned to the Client, subject to the applicable project agreement and this Policy.
3.2 Full Payment in Advance
Where the Client has paid the full project amount in advance and subsequently requests cancellation at an early stage of the project, Praray Tech may assess the actual work performed and reasonable expenses incurred in connection with the project.
The assessment may include, where applicable:
- Professional time and resources already allocated to the project;
- Development, design, analysis, research, testing, or consulting work already performed;
- Third-party software, licences, APIs, hosting, infrastructure, tools, or other services purchased or committed for the project;
- Project management and administrative costs directly related to the project;
- Other reasonable and documented expenses incurred specifically for the project.
Following this assessment, Praray Tech may refund the amount remaining after deducting the applicable work performed and project-related expenses.
If the project is cancelled at a very early stage and the actual work and eligible expenses are substantially lower than the amount paid, the refundable balance may therefore be higher.
4. Refunds for Undelivered Services
Where Praray Tech is unable to deliver a contracted service or agreed deliverable, the Client may be eligible for a refund of the corresponding amount paid for the undelivered portion of the service.
Where a project contains multiple milestones, deliverables, or phases, the refund will generally be assessed based on the specific portion of the services that remains undelivered.
Any work that has already been completed, accepted, delivered, or otherwise provided to the Client may be excluded from the refundable amount, subject to the applicable agreement and circumstances of the project.
A refund will not ordinarily be due where Praray Tech has substantially performed the contracted services and the remaining work cannot be completed because of circumstances outside Praray Tech's reasonable control, as described in Section 7 of this Policy.
5. Cancellation or Refund Due to Client-Side Circumstances
A refund may not be available where the inability to complete or continue a project results primarily from the Client's actions or failure to provide information, access, approvals, materials, content, credentials, decisions, feedback, or other dependencies reasonably required for the project.
Examples may include:
- Failure to provide required project information;
- Failure to provide necessary access or credentials;
- Unreasonable delay in providing approvals or feedback;
- Failure to provide required content or materials;
- Material changes to the project requirements after work has commenced;
- Suspension or abandonment of the project by the Client;
- Failure to comply with agreed payment or contractual obligations.
Where such circumstances occur, Praray Tech may review the project and determine the appropriate treatment of any remaining payment or refund in accordance with the applicable project agreement and this Policy.
6. Non-Refundable Costs and Third-Party Expenses
Certain expenses may be incurred specifically for a Client's project and may not be recoverable by Praray Tech.
These may include, where applicable:
- software or service subscriptions;
- Domain names;
- Hosting or cloud infrastructure;
- API usage or service fees;
- Software licences;
- Purchased templates, assets, plugins, or other digital resources;
- External professional services;
- Other third-party costs specifically incurred for the Client's project.
Where such costs have already been incurred or committed and cannot reasonably be recovered, they may be deducted when calculating an applicable refund, subject to the applicable agreement and applicable law.
7. Force Majeure and Circumstances Beyond Our Reasonable Control
Praray Tech will make reasonable efforts to fulfil its contractual obligations and deliver services within agreed timelines.
However, Praray Tech will not be responsible for delays, suspension, interruption, or inability to perform services caused by circumstances beyond its reasonable control, including natural disasters, calamities, acts of God, fire, flood, earthquake, epidemic or pandemic, war, civil unrest, government restrictions, widespread infrastructure failure, major telecommunications or internet outages, or other comparable events that materially affect our ability to conduct normal business operations.
Where such circumstances affect a project, Praray Tech will make reasonable efforts to communicate with the Client and, where reasonably possible, resume or complete the affected services.
A refund for an affected project will be considered based on the circumstances, the services already performed, expenses incurred, and the applicable project agreement.
8. Refund Eligibility
A refund may be considered in circumstances including, but not limited to:
- An approved Client cancellation where refundable funds remain after accounting for work performed and applicable expenses;
- Praray Tech's inability to deliver an agreed service or deliverable for reasons within Praray Tech's reasonable control;
- An overpayment or duplicate payment;
- A payment made in error, where verified by Praray Tech;
- Any other circumstance in which a refund is required under the applicable project agreement or applicable law.
Approval of a refund does not necessarily mean that the entire amount originally paid will be refunded.
The refundable amount may depend on the work already performed, project stage, deliverables completed, third-party costs, and other legitimate project-related expenses.
9. How to Request a Cancellation or Refund
To request a cancellation or refund, the Client should contact Praray Tech through the official contact details published on our website.
The request should include, where available:
- Client name;
- Company name, if applicable;
- Project or service name;
- Invoice or payment reference;
- Date of payment;
- Amount paid;
- Reason for the cancellation or refund request;
- Relevant supporting information.
Praray Tech may request additional information reasonably necessary to verify the payment, project status, or refund request.
A refund request will be reviewed against the applicable project agreement, this Policy, the stage of work, amounts already paid, work performed, and expenses incurred.
10. Refund Review and Approval
All refund requests will be reviewed on a case-by-case basis.
Where a refund is approved, Praray Tech will determine the refundable amount based on the applicable circumstances and the terms of the project agreement.
Where a refund is not approved, Praray Tech may provide the Client with an explanation of the applicable basis for the decision, subject to confidentiality and other contractual obligations.
Nothing in this Policy limits any rights or remedies available to a Client under applicable law.
11. Refund Processing Timeline
Once a refund has been approved, Praray Tech will initiate the refund within up to 35 days.
The time required for the refunded amount to appear in the Client's bank account or payment account may vary depending on the original payment method, payment processor, banking institution, card network, or other financial institution involved.
The 35-day period refers to the period for Praray Tech to process an approved refund and does not necessarily represent the time required by a bank or payment provider to credit the refunded amount to the Client.
Where additional information or documentation is required from the Client before a refund can be processed, the processing period may begin after the required information has been received and verified.
12. Refund Method
Where reasonably possible, approved refunds will be made using the original payment method used by the Client.
Praray Tech may request additional information where necessary to process the refund securely and in accordance with applicable payment-processing and financial regulations.
We generally do not provide refunds to a different payment method or unrelated third-party account unless required or permitted by applicable law and agreed by Praray Tech.
13. Duplicate or Incorrect Payments
If a Client believes that a payment has been made twice, an incorrect amount has been charged, or a payment has been made in error, the Client should notify Praray Tech promptly.
After verification, any confirmed duplicate or erroneous payment may be refunded in accordance with this Policy.
13. Duplicate or Incorrect Payments
A Client-requested change to the scope, specifications, features, design, technology, deliverables, or timeline of an existing project does not automatically constitute a cancellation or entitle the Client to a refund.
Where a change materially affects the project, Praray Tech may provide a revised quotation, timeline, or statement of work.
Any additional charges or changes to the payment schedule will be communicated to the Client before the additional work is undertaken, where reasonably practicable.
15. Taxes, Duties, and Payment-Related Charges
Where applicable, refunds will be considered with regard to taxes, transaction charges, third-party fees, currency conversion costs, and other amounts that may have been incurred or remitted in connection with the original transaction.
Any treatment of taxes will be handled in accordance with applicable law and the nature of the original transaction.
16. No Waiver of Statutory Rights
Nothing in this Policy is intended to exclude, restrict, or waive any rights or remedies that cannot lawfully be excluded or restricted under applicable law.
Where applicable law provides a Client with a mandatory right to a refund, cancellation, or other remedy, that right will continue to apply.
17. Policy Updates
Praray Tech may update this Refund, Cancellation and Payment Policy from time to time to reflect changes in our services, business practices, payment-processing requirements, or applicable laws and regulations.
The updated version will be published on our website with a revised "Last Updated" date.
Important Notice
By making a payment, you acknowledge that you have read, understood, and agree to this refund policy. Praray Production Technologies LLP reserves the right to modify this policy at any time without prior notice. This policy is governed by Indian law.