Practical technology for teams that are ready to grow.
We help teams use AI, software, and reliable IT support to get important work done.
Tell us what is slowing your business down.
Explore AI solutionsPractical AI integrations that automate repetitive work, surface useful insights, and improve customer experiences.
Comprehensive IT infrastructure management, cloud solutions, and technical support to keep your business running smoothly.
Custom web applications built with modern technologies to solve your unique business challenges.
Native and cross-platform mobile applications that deliver exceptional user experiences.
Good technology should make work simpler, not create another problem to manage.
Praray Tech is a technology partner for teams that want dependable systems, thoughtful digital experiences, and support they can count on. We combine technical expertise with a clear understanding of how your business works.
From infrastructure and cloud solutions to custom applications and responsible AI integrations, we build and improve technology that is secure, maintainable, and ready to grow with you.
From useful AI tools to the systems behind them, we build technology that fits the way your team works.
Connect secure AI tools to your workflows to reduce manual effort, accelerate decisions, and create more responsive customer experiences.
Business-aware assistants and natural-language search that help teams find answers across their trusted documents and data.
Turn business data into useful forecasts, recommendations, and dashboards that support better planning.
Migrate to the cloud with confidence. We help you choose and implement the right cloud infrastructure.
Round-the-clock technical support to ensure your systems are always operational.
Strategic IT planning and consulting to align technology with your business goals.
Bespoke web applications designed specifically for your business processes and workflows.
Full-featured online stores with secure payment processing and inventory management.
Fast, reliable web apps that work offline and provide app-like experiences.
Efficient database architecture optimized for performance and scalability.
Ongoing support, security patches, and feature enhancements for your web applications.
Build once, deploy everywhere Qt frameworks.
Beautiful, intuitive interfaces designed with user experience at the forefront.
Custom tools for 3D applications. Plug and Play.
Have a project in mind, or a process that needs improving? We’d be glad to hear about it.
+91 62320-21857
16/3 Mitra Niwas Road, Ratlam, MP 457001
Monday - Friday: 10:00 AM - 5:00 PM
Please read these terms and conditions carefully before using our services or making any payment.
Last Updated: July 2026
For any questions regarding these terms, please contact us at [email protected]
Your privacy is important to us. This policy outlines how we collect, use, and protect your information.
For privacy-related questions or requests, contact us at:
Email: [email protected]
Last Updated: July 2026
We reserve the right to update this policy. Changes will be posted on this page.
This Refund, Cancellation and Payment Policy applies to software development, IT consulting, AI solutions, web and mobile application development, cloud solutions, UI/UX services, maintenance, support services, and other technology services provided by Praray Production Technologies LLP, operating under the brand name Praray Tech ("Praray Tech", "we", "us", or "our").
By engaging our services or making a payment to us, the client ("Client", "you", or "your") acknowledges and agrees to the terms of this Policy.
Praray Tech provides primarily customised technology and professional services. Depending on the project, services may include software development, application development, AI integration, IT consulting, cloud solutions, database development, UI/UX design, e-commerce development, maintenance, technical support, and related services.
Because our services are generally customised according to a Client's requirements, project scope, specifications, resources, timelines, and technical requirements, cancellation and refund eligibility may depend on the stage of work completed at the time a cancellation request is received.
The applicable project proposal, quotation, statement of work, service agreement, or other written commercial agreement may contain additional project-specific payment and cancellation terms. In the event of a conflict, the specific written agreement applicable to the project will govern to the extent permitted by applicable law.
A Client may request cancellation of a project or service by submitting a written cancellation request to Praray Tech using the official contact details provided on our website or in the applicable project agreement.
Cancellation requests are subject to review and approval by Praray Tech based on the circumstances of the project, the stage of work, resources already committed, third-party costs, deliverables completed, and other reasonable project-related expenses.
Submitting a cancellation request does not automatically entitle the Client to a refund.
The Client should submit a cancellation request as soon as reasonably possible if the Client no longer wishes to proceed with the project or service.Advance payments may be required before work begins or at specific project milestones.
Where the Client has made a part payment or advance payment and Praray Tech has already commenced work on the project, the advance payment will generally be non-refundable to the extent that the payment has been allocated to work performed, resources committed, project expenses, third-party services, or other costs incurred in connection with the project.
Where applicable, Praray Tech may calculate the portion of the advance payment attributable to work performed and legitimate project-related expenses.
If the amount paid exceeds the amount reasonably attributable to work performed and eligible project-related expenses, any refundable balance may be returned to the Client, subject to the applicable project agreement and this Policy.
Where the Client has paid the full project amount in advance and subsequently requests cancellation at an early stage of the project, Praray Tech may assess the actual work performed and reasonable expenses incurred in connection with the project.
The assessment may include, where applicable:
Following this assessment, Praray Tech may refund the amount remaining after deducting the applicable work performed and project-related expenses.
If the project is cancelled at a very early stage and the actual work and eligible expenses are substantially lower than the amount paid, the refundable balance may therefore be higher.
Where Praray Tech is unable to deliver a contracted service or agreed deliverable, the Client may be eligible for a refund of the corresponding amount paid for the undelivered portion of the service.
Where a project contains multiple milestones, deliverables, or phases, the refund will generally be assessed based on the specific portion of the services that remains undelivered.
Any work that has already been completed, accepted, delivered, or otherwise provided to the Client may be excluded from the refundable amount, subject to the applicable agreement and circumstances of the project.
A refund will not ordinarily be due where Praray Tech has substantially performed the contracted services and the remaining work cannot be completed because of circumstances outside Praray Tech's reasonable control, as described in Section 7 of this Policy.
A refund may not be available where the inability to complete or continue a project results primarily from the Client's actions or failure to provide information, access, approvals, materials, content, credentials, decisions, feedback, or other dependencies reasonably required for the project.
Examples may include:
Where such circumstances occur, Praray Tech may review the project and determine the appropriate treatment of any remaining payment or refund in accordance with the applicable project agreement and this Policy.
Certain expenses may be incurred specifically for a Client's project and may not be recoverable by Praray Tech.
These may include, where applicable:
Where such costs have already been incurred or committed and cannot reasonably be recovered, they may be deducted when calculating an applicable refund, subject to the applicable agreement and applicable law.
Praray Tech will make reasonable efforts to fulfil its contractual obligations and deliver services within agreed timelines.
However, Praray Tech will not be responsible for delays, suspension, interruption, or inability to perform services caused by circumstances beyond its reasonable control, including natural disasters, calamities, acts of God, fire, flood, earthquake, epidemic or pandemic, war, civil unrest, government restrictions, widespread infrastructure failure, major telecommunications or internet outages, or other comparable events that materially affect our ability to conduct normal business operations.
Where such circumstances affect a project, Praray Tech will make reasonable efforts to communicate with the Client and, where reasonably possible, resume or complete the affected services.
A refund for an affected project will be considered based on the circumstances, the services already performed, expenses incurred, and the applicable project agreement.
A refund may be considered in circumstances including, but not limited to:
Approval of a refund does not necessarily mean that the entire amount originally paid will be refunded.
The refundable amount may depend on the work already performed, project stage, deliverables completed, third-party costs, and other legitimate project-related expenses.
To request a cancellation or refund, the Client should contact Praray Tech through the official contact details published on our website.
The request should include, where available:
Praray Tech may request additional information reasonably necessary to verify the payment, project status, or refund request.
A refund request will be reviewed against the applicable project agreement, this Policy, the stage of work, amounts already paid, work performed, and expenses incurred.
All refund requests will be reviewed on a case-by-case basis.
Where a refund is approved, Praray Tech will determine the refundable amount based on the applicable circumstances and the terms of the project agreement.
Where a refund is not approved, Praray Tech may provide the Client with an explanation of the applicable basis for the decision, subject to confidentiality and other contractual obligations.
Nothing in this Policy limits any rights or remedies available to a Client under applicable law.
Once a refund has been approved, Praray Tech will initiate the refund within up to 35 days.
The time required for the refunded amount to appear in the Client's bank account or payment account may vary depending on the original payment method, payment processor, banking institution, card network, or other financial institution involved.
The 35-day period refers to the period for Praray Tech to process an approved refund and does not necessarily represent the time required by a bank or payment provider to credit the refunded amount to the Client.
Where additional information or documentation is required from the Client before a refund can be processed, the processing period may begin after the required information has been received and verified.
Where reasonably possible, approved refunds will be made using the original payment method used by the Client.
Praray Tech may request additional information where necessary to process the refund securely and in accordance with applicable payment-processing and financial regulations.
We generally do not provide refunds to a different payment method or unrelated third-party account unless required or permitted by applicable law and agreed by Praray Tech.
If a Client believes that a payment has been made twice, an incorrect amount has been charged, or a payment has been made in error, the Client should notify Praray Tech promptly.
After verification, any confirmed duplicate or erroneous payment may be refunded in accordance with this Policy.
A Client-requested change to the scope, specifications, features, design, technology, deliverables, or timeline of an existing project does not automatically constitute a cancellation or entitle the Client to a refund.
Where a change materially affects the project, Praray Tech may provide a revised quotation, timeline, or statement of work.
Any additional charges or changes to the payment schedule will be communicated to the Client before the additional work is undertaken, where reasonably practicable.
Where applicable, refunds will be considered with regard to taxes, transaction charges, third-party fees, currency conversion costs, and other amounts that may have been incurred or remitted in connection with the original transaction.
Any treatment of taxes will be handled in accordance with applicable law and the nature of the original transaction.
Nothing in this Policy is intended to exclude, restrict, or waive any rights or remedies that cannot lawfully be excluded or restricted under applicable law.
Where applicable law provides a Client with a mandatory right to a refund, cancellation, or other remedy, that right will continue to apply.
Praray Tech may update this Refund, Cancellation and Payment Policy from time to time to reflect changes in our services, business practices, payment-processing requirements, or applicable laws and regulations.
The updated version will be published on our website with a revised "Last Updated" date.
By making a payment, you acknowledge that you have read, understood, and agree to this refund policy. Praray Production Technologies LLP reserves the right to modify this policy at any time without prior notice. This policy is governed by Indian law.